At a ceremony held recently in Lagos, the firm was presented with the prestigious Diamond Award for Customer Service Excellence. The accolade is a testament to the company’s dedication to customer satisfaction and its forward-thinking approach in a traditionally conservative sector.
In response to the award, Emi Agaba-Oloja, Chief Executive Designate of Stanbic IBTC Trustees, expressed deep appreciation for the recognition. “Being recognised as the most customer-focused trust and investment company of the year is both humbling and inspiring. This award reflects the strong relationships we have built with our clients and our commitment to not only meet expectations but to consistently exceed them through innovative and ethical service delivery,” she said.
Agaba-Oloja also highlighted the company’s commitment to innovation and digital transformation. “What sets Stanbic IBTC Trustees apart is our willingness to embrace innovation. From digital onboarding to developing bespoke trust solutions, we are simplifying complex processes and delivering insights that empower our clients,” she added. “Our goal is to make trusteeship more responsive, inclusive, and accessible to Nigerians. A sincere thank you to our clients, partners, and the incredible team that continue to drive our success.”
This recognition reinforces Stanbic IBTC Trustees’ positioning as a trailblazer in the trust and investment space, continuously pushing the boundaries of client-focused service delivery in West Africa.
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