As a SKYTRAX four-star global airline, Ethiopian Airlines takes pride in receiving this distinction at the 2025 APEX Passenger Choice Awards, further solidifying its status as a customer-focused service provider.
“We are immensely proud to once again be awarded the esteemed ‘Four-Star Global Airline’ title,” stated Mr. Mesfin Tasew, CEO of Ethiopian Airlines Group. “This recognition highlights our commitment to maintaining the highest service standards. We are excited to see our hard work acknowledged, which inspires us to pursue even greater accomplishments.”
The APEX Five Star and Four-Star Airline Awards are unique global honors based solely on unbiased, third-party passenger feedback and insights gathered through APEX’s collaboration with TripIt® from Concur®, the leading travel-organizing application worldwide. For the 2025 Awards, passengers rated over one million verified Passenger Name Record (PNR) flights across more than 600 airlines globally, using a five-star rating system.
Additionally, the APEX Five Star and Four-Star Airline Awards undergo independent verification by a professional external auditing firm. In 2025, the evaluation criteria have been enhanced, allowing the APEX Five Star award to be granted solely to the Top 40 airlines worldwide, representing less than 7% of rated airlines.
Likewise, the APEX Four Star award has been refined to include the next 50 airlines globally, indicating that only 8% of airlines meet these rigorous standards. This achievement is a significant milestone for Ethiopian Airlines, positioning it among the elite in the aviation sector.
Ethiopian Airlines Group (Ethiopian) stands as one of the fastest-growing airline brands worldwide and is the largest airline brand on the African continent. Over its seventy-eight years of successful operation, Ethiopian has established itself as a premier carrier in Africa, distinguished by its efficiency and operational excellence. The airline holds a dominant position in the African passenger and cargo market, operating the youngest and most advanced fleet to over 150 destinations for both passenger and cargo services across five continents. Ethiopian's fleet includes state-of-the-art, environmentally friendly aircraft such as the Boeing 737, 777, 787, Airbus A350-900, and De Havilland Q400.
Additionally, Ethiopian is implementing a multi-hub strategy, establishing hubs in Lomé, Togo with ASKY, in Lilongwe, Malawi with Malawi Airlines, and in Lusaka, Zambia with Zambia Airways. Having successfully achieved its strategic plan (Vision 2025) ahead of schedule, Ethiopian is now executing a 15-year strategic plan, Vision 2035, aimed at positioning itself among the top 20 most competitive and leading aviation groups globally. The airline has received numerous prestigious awards, including Skytrax’s ‘Best Airline in Africa Award’ for seven consecutive years. Since joining the Star Alliance in 2011, Ethiopian has experienced more than threefold growth over the past decade.