In a statement released on its social media platforms on Sunday, the bank reaffirmed its dedication to ethical practices and emphasized its zero-tolerance policy for any form of misconduct.
The accusations originated from a viral video by social media influencer Vincent Otse, known as VeryDarkMan, who claimed that the bank was involved in dubious activities concerning the account of a deceased customer, amounting to N500 million.
However, in a its statement on Sunday, the bank remarked, “Our attention has been drawn to a video on social media wherein allegations of missing funds and unethical behaviour have been made against Access Bank Plc.
“First and foremost, we wish to emphasise that the safety and security of our customers’ funds are core priorities that we take seriously. Second, Access Bank Pic does not engage in or condone any unethical behaviour. In the instant case, the allegations of missing funds in the bank are most untrue and baseless.
“There is no N500m or any other fund or amount missing from the subject customer’s account or any other customer’s account with us.
“We and other independent stakeholders in the banking industry have thoroughly investigated these allegations and independently arrived at the same conclusions. Access Bank Plc operates with the highest ethical standards and we protect our customers’ interests whilst also respecting privacy laws.”
The bank urged the public to refrain from believing or acting on sensational and unverified assertions.