The United Bank for Africa Plc, (UBA), a multinational financial company has upgraded its mobile banking application, with a transaction dispute feature and other solutions to ease customer banking.
This was disclosed in a statement by the bank on Thursday
saying the transaction dispute menu feature on the mobile app would help
customers report any failed transactions from the mobile app’s home page.
“Disputed transactions have been a major challenge that
makes customers flock to the banking hall despite having digital apps. A new
addition is the Extended Transaction History feature, which enables customers
to view and access up to six months of their transaction history, an Enhanced
PIN Pad, with size adjustments tailored specifically for smartphones,” the
statement said.
It added that the upgraded mobile app enhanced security by
introducing increased security measures that protect customers’ financial
transactions.
Shamsideen Fashola, UBA’s Group Head of Retail and Digital
Banking said the upgrade of the mobile banking app shows the bank’s commitment
to providing solutions that align with the evolving needs of its customers.
“Our goal is to ensure that banking with UBA remains
seamless, secure, and intuitive, and these new features represent a significant
step in achieving that objective. By placing greater control and flexibility in
the hands of our customers, we are empowering them to bank on their terms,
anytime, anywhere,” he said.
Olukayode Olubiyi, Head of Digital Banking expressed his
excitement about the upgrades made to the mobile banking app.
“By extending the transaction history window, enhancing the
PIN pad for smartphone users, bolstering security measures and the additional
features, we are empowering our customers to take greater control of their
financial journeys,” he said.