eSAL's customer-centric approach combines human expertise with AI-powered technology to create personalized, omnichannel experiences.


eSAL , a cutting-edge BPO company, is revolutionizing the customer experience (CX) landscape with its innovative support solutions. At this year’s GITEX AFRICA 2024 event, the company proudly showcased our approach to delivering unparalleled CX and connected with industry players to expand our already growing network.

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Raising the Bar

eSAL's customer-centric approach combines human expertise with AI-powered technology to create personalized, omnichannel experiences. Our team of CX specialists is dedicated to understanding client needs, resolving issues efficiently, and exceeding expectations.

What Sets Us Apart

  • Human-Centric Approach: Empathetic and knowledgeable agents provide emotional intelligence and problem-solving expertise.
  • AI-Driven Insights: Advanced analytics and machine learning enhance customer understanding and issue resolution.
  • Omnichannel Excellence: Seamless experiences across voice, chat, email, social media, and more.
  • Continuous Improvement: Data-driven feedback loops ensure constant refinement and innovation.

Join the eSAL Experience.

Discover how eSAL's customer delight guarantee can transform your brand's CX. Contact us today to learn more and experience the difference for yourself.