The event saw Mrs. Ifueko Abdulmalik, an assistant general manager, Consumer Protection at the NCAA crowned maiden Face of Aviation Consumer Protection for the period of one year.
Speaking on the maiden Face of Aviation Consumer Protection,
NCAA director of public affairs and consumer protection, Mr. Michael Achimugu,
who is the initiator of the programme, said Mrs. Ifueko emerged because she
represents diligence and efficiency just like other CPOs and has done her job
with candour; has a vast knowledge of the regulations and has been the
interface between the Authority and the airlines on consumer protection
matters.
“Each year, we will crown a new face of CPD and promote our
people. Every year. We must become proud of our jobs and be motivated to
improve our productivity to help our dear DGCA succeed. We must support each
other and rise,” Achimugu stated.
The winner was unveiled over the weekend after the launch of
the new dress code of a sharp crested blue waist coat with modern appeal, a
white shirt and hat, which is in sync with the industry.
The new dress will complement the T-shirts and the
traditional attires already in use.
Achimugu, while speaking on the programme, said it was also
part of the rebranding exercise of the Consumer Protection Department, and the
Consumer Protection Officers (CPOs), who are the frontline staff of the
Authority that interface with passengers on a daily basis.
“The rebranding commenced with the launch of new dress code
for the CPOs for easy identification at all the airports across the country, a
hotline for the lodgement of complaints and the Face of Aviation Consumer
Protection,” he stated.