Nigeria’s leading financial technology company, OPay, has revolutionised customer service by prioritising user satisfaction and implementing cutting-edge solutions to enhance customer experiences.
OPay is pioneering a customer service revolution built on
convenience and efficiency.
Recognising the diverse needs of its users, Opay has offered
a top-notch and seamless blend of physical and digital touchpoints, ensuring
customers receive the exceptional service they deserve.
With the company’s headquarters situated in Lagos, OPay has
established a network of 17 customer service centres across the country,
catering to individuals who prefer face-to-face interactions for their
service-related queries and concerns. This extensive network guarantees easy
access to friendly support, a welcome respite from long queues and impersonal
interactions.
However, OPay doesn’t stop there. For users who prefer
online enquiries and technical resolutions, a robust and responsive online
customer service centre awaits. Users can access a wealth of self-service
resources, chat with helpful Customer Service Agents via real-time Live Chat,
and even report disputes directly through the App. No more frustrating hold
times or inconvenient branch visits – OPay puts the power in the user’s hands,
wherever they are.
Speaking on the development, the Managing Director of Opay,
Mr. Dauda Gotring, stated, “Transparency and timely resolution are cornerstones
of the OPay experience. Dispute issues like transfer or card problems are
handled with diligence, with progress updates and a satisfying resolution
timeline conveniently communicated within the app.”
He added, “With a dedicated team of over 500 Customer
Service Agents, OPay ensures exceptional care around the clock. Whether you
need a quick query answered or complex assistance, a friendly and knowledgeable
representative is always just a click away.”
Key features of Opay’s enhanced customer service include:
Progress Updates Through the App; Customers now can report disputes directly
through the OPay app. The company ensures transparency by updating customers on
the progress of their reported issues, such as transfer disputes or
card-related concerns, along with a well-defined resolution timeline. This
feature empowers users with real-time information and reassurance during the
resolution process.
Another feature is Live Chat with OPay Customer Service
Agents. OPay has introduced a Live Chat option, available online 24/7, where
customers can connect with more than 500 Customer Service Agents. This instant
and interactive channel allows users to seek assistance, resolve queries, and
receive support at their convenience. The Live Chat feature underscores OPay’s
commitment to accessible and responsive customer service.
As OPay continues to lead the way in financial technology,
these customer-centric innovations solidify the company’s position as a
trailblazer in the industry. By combining traditional face-to-face support with
cutting-edge online solutions, OPay aims to create a seamless and satisfying
experience for its diverse user base.
OPay was established in 2018 as a leading financial
institution in Nigeria with the mission to make financial services more
inclusive through technology.