The Dallas-based company said on its website that customers
will get the $5 credit on their account within two billing cycles. The credit
does not apply to AT&T Business, prepaid service or Cricket, its low-cost
wireless service. AT&T said prepaid customers will have options available
to them if they were impacted, although it did not elaborate on what those
options might be.
The outage knocked out cellphone service for thousands of
its users across the U.S. starting early Thursday before it was restored.
AT&T blamed the incident on an error in coding, without elaborating, and
said it was not the result of a cyberattack.