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According to a statement by Segun Olalandu, Head of
Strategic Marketing & Communications, the AIICO Annuitant Forum, held on
September 7, 2023, in Lagos, provided a unique platform for annuitants to
openly share insights, feedback, and inquiries regarding their insurance
experiences. The event also included complimentary health check sessions,
reflecting AIICO’s comprehensive dedication to customer well-being.
During interactive sessions, annuitants candidly discussed
their experiences and expectations regarding AIICO’s insurance services,
fostering a vibrant exchange of ideas. AIICO Insurance Plc places high value on
customer input, and this forum served as a direct feedback channel. The
feedback collected will play a pivotal role in shaping future service
enhancements and product offerings.The forum commenced with a fully sponsored
health check session organized by AIICO, aligning with the company’s commitment
to the well-being of its annuitants beyond insurance coverage.
In his address at the event, Mr. Babatunde Fajemirokun,
MD/CEO of AIICO Insurance Plc, expressed his gratitude to annuity customers,
stating, “This forum provides a platform to engage and receive feedback to
ensure that we improve and continue to serve you and exceed your expectations.
We are here to listen and to improve.
“Also speaking at the event, Mr. Gbenga Ilori, Executive
Director and Head of Retail Business at AIICO Insurance Plc, underscored the
significance of the Annuitant Forum, saying, “Our annuitants are at the heart
of everything we do. This forum allowed us to engage directly with them, listen
to their feedback, and reaffirm our commitment to their financial security and
well-being. We believe this open dialogue will contribute to our ongoing
efforts to provide world-class insurance services.
“The AIICO Annuitant Forum received overwhelmingly positive
feedback from attendees, who expressed their gratitude for the opportunity to
engage directly with the company and contribute to the evolution of AIICO’s
services. They highlighted the positive impact of such interactions on their
overall insurance experience and eagerly anticipate future opportunities for
dialogue.
AIICO Insurance Plc extends its appreciation to all
annuitants who participated in this inaugural event and looks forward to
implementing improvements based on the valuable insights shared. The company
remains steadfast in delivering exceptional insurance experiences and nurturing
enduring customer relationships.
This event serves as a testament to AIICO’s unwavering
commitment to service excellence and customer-centricity.