In a tweet on Paytm Money's handle, the company said,
"Due to a network error across Paytm, a few of you might be facing an
issue in logging into the Paytm Money App/website. We are already working on
fixing the issue at the earliest. We will update you as soon as it is
resolved.”
Many of the traders are even seeking compensation for the
loss they suffered in the F&O (Futures and Options) due to the crash of
Paytm Money during the market time.
Acknowledging the issues, the firm said in another tweet,
"We understand that few of our Trading and F&O users would have faced
real issues with their trades & positions. In our continued efforts to
always have your back & to be fair & transparent, we request you write
to us over email at exg.support@paytmmoney.com with your concerns."
"We did have an issue and we would sincerely like to
help. We are working hard to ensure such external issues do not reoccur. Thank
you again for your support," Paytm added.
Taking to Twitter, several users said they were not being
able to log in to the Paytm app and website to make payments. Some even termed
it as “theft” committed by the app.
Paytm allows customers to make digital payments for several
services including prepaid and postpaid mobile, direct-to-home recharge, money
transfers etc. It is available on all platforms including Android, Apple's iOS
and Windows Phone.