Trouble started when the airline, through its verified
Twitter account wrote, “Ready to take off into a new week. Have you fastened
your seatbelt? Let’s explore together.”
In a quick response, the angry passenger accused the airline
of denying her one-year-old son from boarding to Dubai.
The Twitter user with the account name, Youssouf Rukhayyat,
explained that the staff of the airline told her the boy would not board
because he was under-aged, even when she had proved that the boy was not going
alone.
She wrote, “Had a terrible experience yesterday with
@flyairpeace with an official simply called Mrs Ann, at the Murtala Muhammad
International Airport, Terminal 2, Lagos. She denied my son, (one-yearold) to
board yesterday’s flight from Lagos to Dubai saying that he is too small to
travel when clearly he can’t and wasn’t travelling alone.
“He was accompanied by an adult (family relative) with all
the necessary documents (international passport, Emirates Identity card and a
letter of authorisation) including the parents’ copy of international passports
and an Emirates ID. Why would she deny him without any good reason? She was
adamant.”
However, the Public Relations Officer of Air Peace, Mr
Stanley Olisa, who reacted to the development, told our correspondent that the
boy and the adult were not allowed to board due to security reasons.
“The passenger traveling with a one-year-old boy could not
present the requisite documents. A letter of authorisation was not enough. So
our profilers were not satisfied with that and for security reasons, the boy
was not allowed to fly. We were being security conscious,” he said.