A statement by the media consultant to the company stated
that the launch of its newest experience centre, is aims to provide MySol
customers with an exciting first-hand experience of the brand, as well as key
aftersales services.
The new experience centre replaces the former centre that
had become too small for the type of growth the brand has experienced over the
last year.
With 36 MySol experience centres and point of sales outlets
spread across Nigeria, MySol has the coverage to be close to its customers,
which helps to resolve customer complaints fast.
At the experience center launch, MySol rewarded select
customers by making them MySol Ambassadors.
These customers were chosen because they had been
long-running advocates of the brand, keeping up with their monthly loan
repayments and referring the brand to new customers.
Bankole Cardoso, Managing Director, ENGIE Energy Access
Nigeria, said the newly launched experience centre would ensure that the
company continued to support the lives that it directly impacted.
According to Cardoso, the company’s commitment is to ensure
90 per cent of customer complaints are resolved within 24 hours at the centre and
others across the country, while the remaining 10 per cent would be addressed
within a maximum of 48 hours.
Cardoso also noted that MySol has toll-free phone lines that
customers can continue to take advantage of to resolve any issues that they
might encounter. “We are aiming to cover all angles in our total commitment to
the MySol customer,” he said.
He also lauded his team for achieving the milestone of
60,000 customers.
“That is 300,000 lives directly impacted by the work we do
across individuals, households and businesses. With this achievement, our
commitment to improving the livelihoods of people in rural communities through
access to renewable energy solutions is renewed, and I cannot wait for when
MySol will cross the 100,000 customer milestone, and 1 million customers
landmark in Nigeria.”, he said.