In this role, Ball will be responsible for
overseeing parts and service operations for MMNA in the United States,
including the Company’s parts distribution operations and warehouses.
Specifically, he will be in charge of developing and implementing strategies
and programs that enable Mitsubishi Motors and its dealer partners to provide a
strong level of customer satisfaction for every aspect of the service and parts
business.
He will report to Mark Chaffin, MMNA’s
Chief Operating Officer, and be a member of the Company’s Executive Committee.
Most recently, Ball served as Director,
Fixed Operations at Volkswagen of America, and was with Volkswagen for nine
years. Prior to Volkswagen, Ball worked for MMNA from 2006-2012, in various
parts, service, sales and operational roles. From 1992-2004, Ball worked on the
dealer side in Toyota, Chevrolet and Mitsubishi franchises.
“Dan has the energy, experience and
integrity to serve as the leader we need to help strengthen our performance and
continued growth,” said Chaffin about the appointment. “Celebrating 40 years of
business in the U.S. is a huge milestone for the company, and being able to
have Dan’s leadership on our aftersales and logistics side is integral to
exceeding our customers’ expectations. We are pleased to welcome him back to
the MMNA family and look forward to seeing the direct positive impacts he will
have on the brand, customer satisfaction and beyond.”
Ball’s appointment was effective Monday,
December 13.
Additionally, the Company announced
expanded responsibilities for Katherine Knight. Previously Vice President,
General Counsel, Knight takes on an expanded role as Vice President, Chief
Legal Officer, Human Resources and Corporate Governance. In this role, Knight
will be responsible for overseeing a new cross-functional department combining
Legal, HR, Internal Audit, Facilities, Risk Management and Compliance.