-Adeyemi Matthew
This, he said, was crucial for every forward-thinking organisation
such as UBA, as the customer remains the undisputed employer.
In a message to staff members to mark the commemoration of
the Customer Service Week, Uzoka took time to appreciate the staff members, who
have worked towards satisfying their customers; and urged them not to rest on
their oars.
The Week, which is celebrated yearly worldwide, recognises
the importance of customer service and seeks to show appreciation to the staff
who serve and support customers with the highest degree of care and professionalism.
The theme for this year’s celebrations is ‘The power of
service’ and underscores the bank’s persistent determination to provide service
to customers despite the global pandemic. It also serves as an opportunity to
acknowledge the vital role of service in any organisation.
While emphasising the need for continuous excellent service
delivery to customers, he said UBA has in the last few years embarked on a
journey to ensure excellence, enterprise, and execution which is achievable
when an institution focuses primarily on satisfying its customers.
He said: “As we continue our journey to becoming Africa’s
Global Bank, I would like us to recommit ourselves to the service of our
customers, bearing in mind that they are indeed our undisputed employer!
”I applaud those of you who have consistently dedicated
yourselves to providing our customers with quality service that positions UBA
as the bank of choice. You have indeed proven the strength of the UBA family!
As we celebrate this year’s Customer Service Week, I would
like to urge you to be consistent in ensuring that the customer is satisfied at
every point. Let us continue to deliver the best banking experience to our
customers in line with the ideals of Customer-First Philosophy,” Uzoka stated.
United Bank for Africa Plc is a leading Pan-African
financial institution, offering banking services to more than twenty-one
million customers, across over 1,000 business offices and customer touch
points, in 20 African countries.
With presence in the United States, the United Kingdom and
France, UBA is connecting people and businesses across Africa through retail;
commercial and corporate banking; innovative cross-border payments and
remittances; trade finance and ancillary banking.