The company’s Marketing Manager in a statement issued on
Tuesday to address the formal complaints received from some customers on some
unauthorized debits on their accounts said the management team has addressed
these aggrieved customers by treating their complaints with the highest
priority.
According to the statement, “We have formally received
complaints from some of our customers who might have recently exposed their
personal or confidential information, unsuspectingly to fraudsters. The
customers, rightfully aggrieved, visited our head office to speak with the
customer support team.
“Our management team has addressed these aggrieved
customers, and we assure them we will treat their complaints with the highest
priority. Accordingly, we have started working with law enforcement agencies to
investigate this matter properly.”
The marketing manager added that “OPay has consistently
advocated the importance of customers keeping their personal information safe
via its numerous channels.
“These efforts have been directed to remind our customers
not to share confidential information with other persons. We implore our
customers never to share information such as PIN, OTP, and passwords with
anyone.
“We want all our customers to know that OPay remains their
trusted financial partner. Our platform has a robust and tested infrastructure
to keep their funds safe and secured at all times, and no funds can be moved
without confidential information such as passwords or OTP on our platform. We
remain committed to providing our customers excellent service at all times”.
“We sincerely apologise to any affected customers for any
inconveniences caused but rest assured that OPay will adequately resolve the
issue.”
The management urged customers to reach out to our customer
support team via their various social media channels.