Every month, managers are expected to nominate junior
employees who have performed excellently for recognition and rewards through
the ICON Gold Star Award program. The winner of the monthly reward programme is
to receive a cash reward of Fifty Thousand Naira (50,000), a Certificate of
Excellence, and have his/her portrait prominently displayed at the Front Office
for recognition. The first and second runners up are to also receive cash
reward gift of Thirty Thousand Naira (30,000) and Twenty Thousand Naira
(20,000) respectively as well as Certificates of Excellence.
For the ICON Departmental Efforts Award Scheme (IDEAS), the
management of the Hotel will identify, recognize and reward the highest
performing department. The winning department would be rewarded with a cash
prize of One Hundred Thousand Naira (100,000) and a Certificate of Recognition.
According to the management, IBOM ICON Hotel & Golf
Resort, “our workforce are key players who deliver efficient services and
memorable experiences to our guests. We consider every employee has a talent
who can transform every service opportunity into a unique experience that our
guests will be glad to share wherever they go. Our priority is to ensure every
guest who stays with us leaves happier than they were when they booked in with
us, as such our staff at all levels are poised to ensure that our guests have
great stories to tell about every tot of whiskey we pour out, every slice of
bread we toast, every piece of bedding we lay and every good morning we say”
It takes a workforce that is motivated, passionate, engaged,
and dedicated to delivering world-class hospitality services and the Management
of IBOM ICON Hotels and Golf Resort is determined to ensure that such a great
workforce is in place. The program has so far motivated staff in each
department to work together as a team in order to achieve their departmental
goals and stand a chance of winning the Award. This is a big win for the hotel
as each department now puts in extra efforts to ensure high performance,
quality service delivery, and achievement of goals and targets.
The Hotel also noted that it has witnessed a sudden increase
in performance and service quality since the inception of the program which is
a clear testament to the motivational effect of the reward program on the
people.
“The introduction of these two performance-based reward programs, among other staff incentives, is a landmark Human Resources strategy that is transforming our employees to superstars in terms of performance and quality service delivery. We know that happy staff makes happy guests and at IBOM ICON Hotel & Golf Resort we are set to take that happiness to the next level”, they added.