A forthnight ago, the bank opened a cash centre at Ipaja in
Alimosho Local Government Area of the state.
The bank’s Managing Director, Mr. Adam Nuru: “This is
another turning point in our commitment to ensure that Nigerians enjoy the very
best of banking experience from FCMB. We consider our presence at Owutu,
Ikorodu as another great opportunity to further cement our relationship with
Lagos and in turn, drive development in this part of the state.
Ikorodu is one the fastest growing residential and business
hubs in Lagos. As an inclusive lender, we recognise that the only way we can
succeed is when we engage and support our customers to succeed. We are
committed to scale our operations, build the requisite capabilities and deploy
the best ways to simplify banking for our array of customers to fulfil their
personal and business aspirations.’’
Also, the Divisional Head, Service Management of FCMB, Mr.
Oluwakayode Adigun, said: “A unique feature of our Cash Centres, including our
new one in Ikorodu, is the installation of solar technology, which is a clean
energy solution that is non-pollutant and friendly to the environment.
This is part of our commitment towards promoting a cleaner
and greener environment through renewable energy.”
He added that, “having a second physical outlet in Ikorodu
to support our long existing Branch in the town reinforces our customer-centric
approach. We assure that individuals and businesses at Owutu and its environs
will enjoy the valued-added offerings which FCMB has been known for since its
establishment 37 years ago. We will also use the opportunity to further optimise our strategic digital transformation
drive by deploying channels that would promote rapid growth in the area. We
urge existing and potential customers to take advantage of the benefits which
the Cash Centre offers by banking with FCMB”.
FCMB, as a foremost financial institution in Nigeria, has
continued to wax stronger by re-engineering its processes and leveraging on emerging
technologies to offer seamless customer experience at all channels. This is in
line with its values of Execution, Professionalism, Innovation and
Customer-focus (EPIC)”. With its more than 6 million customer base, over 200
branches spread across Nigeria and upward growth in overall performance, the
Bank has consistently proved its mettle as a resilient and dominant player in
the Nigerian financial services industry.
These strides have earned the bank several accolades and
awards. The bank recently emerged as winner of the prestigious award of Best
SME Bank in Africa at the Asian Banker Middle East and Africa Regional Awards.
In 2019, the lender was conferred with the award of “Most Business-Friendly
Bank” at the BusinesDay Banking and Finance Awards. It equally bagged the award
of “Excellence in Customer Experience” at the Finnovex Award held last year. In
addition, FCMB was rated as the number one Bank for SMEs in Nigeria, courtesy
of the Nigeria Banking Industry Customer Experience Survey report by KPMG.