This feat is largely attributable to the bank’s relative strength and success of its web products and services, notably FirstMobile.
Speaking on the awards, Joseph D. Giarraputo, publisher and editorial director of Global Finance, said:
“This year, a global pandemic accelerated the transition to digital banking, but forward-thinking banks were already on that road. The Digital Bank Awards hone in on the institutions that are leading the shift toward a new world of banking.”
According to Global Finance, winning banks were selected based on various criteria, including strength of strategy for attracting and servicing digital customers, success in getting clients to use digital offerings, growth of digital customers, breadth of product offerings, evidence of tangible benefits gained from digital initiatives, and web/mobile site design and functionality.
Winners were chosen from entries evaluated by a world-class panel of judges at Infosys, a global leader in consulting, technology and outsourcing. The editors of Global Finance were responsible for the final selection of all winners.
Appreciating the award on behalf of the bank, Deputy Managing Director, FirstBank, Gbenga Shobo, said:
“The Global Finance 2020 Best Mobile Banking App award is a testimony of our continuous commitment in putting our customers first which was demonstrated in our recent upgrade of the leading mobile banking application, FirstMobile.”
The upgrade on FirstMobile is designed to suit the social pattern and lifestyle of all our customers. We dedicate this award to all our customers and appreciate Global Finance for the recognition.”
“Only recently, Global Business Outlook awarded FirstMobile with the 2019 Best Mobile Banking App.”