British Airways has become the first airline to receive the National Autistic Society's Autism Friendly Award after numerous efforts to tailor to autistic customers' needs.
In recent years the airline has worked closely with the National Autistic Society as well as a number of specialist charities in order to enhance its service for customers requiring additional assistance, including those with autism and other hidden disabilities.
This includes its 'Beyond Accessibility' campaign, a global training programme so that staff are able to fully support customers who require additional assistance.
The airline also endorses the 'Sunflower' hidden disability lanyard, so that customers can subtly let cabin crew and BA employees know they may require extra help.
British Airways says it also host regular meetings with its accessibility customer advisory group in order to make the journey process a little easier from booking to arrival at the destination.
You can find out more about requesting assistance and other services on the airline's website here.
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Tom Purser, National Autistic Society’s Head of Campaigns and Public Engagement, said: "We are delighted to be able to recognise British Airways as the first autism-friendly airline in the UK; the airline has worked hard to achieve our prestigious Autism Friendly Award, making changes to staff training, the kind of information available to customers and the process of getting on and off a British Airways aircraft.
"By taking these steps, now and into the future, British Airways is opening up its world-renowned customer service and working with us to help create a society that works for autistic people."
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Carolina Martinoli, British Airways’ Director of Brand and Customer Experience, said: "I am really proud that British Airways has been recognised as the first autism-friendly airline in the UK.
"We welcome nearly half a million customers who require special assistance each year and we’ll be prioritising further improvements for these customers throughout our centenary year.
"This includes a new, specialist team in our customer contact centres, accessible information on ba.com and further training for colleagues.
"We also understand that our customers with autism often find new environments stressful and overwhelming and that’s why we’re creating a step-by-step guide of the British Airways journey experience, which I’m looking forward to sharing with customers very soon."
In recent years the airline has worked closely with the National Autistic Society as well as a number of specialist charities in order to enhance its service for customers requiring additional assistance, including those with autism and other hidden disabilities.
This includes its 'Beyond Accessibility' campaign, a global training programme so that staff are able to fully support customers who require additional assistance.
The airline also endorses the 'Sunflower' hidden disability lanyard, so that customers can subtly let cabin crew and BA employees know they may require extra help.
British Airways says it also host regular meetings with its accessibility customer advisory group in order to make the journey process a little easier from booking to arrival at the destination.
You can find out more about requesting assistance and other services on the airline's website here.
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Tom Purser, National Autistic Society’s Head of Campaigns and Public Engagement, said: "We are delighted to be able to recognise British Airways as the first autism-friendly airline in the UK; the airline has worked hard to achieve our prestigious Autism Friendly Award, making changes to staff training, the kind of information available to customers and the process of getting on and off a British Airways aircraft.
"By taking these steps, now and into the future, British Airways is opening up its world-renowned customer service and working with us to help create a society that works for autistic people."
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Carolina Martinoli, British Airways’ Director of Brand and Customer Experience, said: "I am really proud that British Airways has been recognised as the first autism-friendly airline in the UK.
"We welcome nearly half a million customers who require special assistance each year and we’ll be prioritising further improvements for these customers throughout our centenary year.
"This includes a new, specialist team in our customer contact centres, accessible information on ba.com and further training for colleagues.
"We also understand that our customers with autism often find new environments stressful and overwhelming and that’s why we’re creating a step-by-step guide of the British Airways journey experience, which I’m looking forward to sharing with customers very soon."